Return & Refund Policy

THE PERFUME PLUGS

At THE PERFUME PLUGS, every fragrance is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition.

No Return & No Refund Policy

All purchases made from THE PERFUME PLUGS are final.

We maintain a strict No Return, No Exchange, and No Refund Policy due to the personal and hygienic nature of fragrance products.

Once an order has been placed and delivered, it cannot be returned, exchanged, or refunded under any circumstances, including:

• Change of mind

• Personal fragrance preference

• Incorrect product selection by the customer

• Used, opened, or tested products

• Minor packaging variations that do not affect product quality

Damaged or Incorrect Orders

If you receive:

• A damaged product during transit

• A wrong product

• A parcel with missing items

You must contact us within 24 hours of delivery with:

• Your Order Number

• An unboxing video recorded from the moment the sealed package is opened

• Clear photos of the product and packaging

Claims submitted without a complete unboxing video or after the reporting period may not be accepted.

After verification, if the issue is found to be genuine, we will provide a replacement of the same product only. No refunds will be issued.

Order Cancellation

Once an order has been packed, shipped, or marked as processed, it cannot be cancelled, modified, or refunded.

Contact Us

For any order-related assistance, please contact our customer support team with your order details. We are committed to resolving genuine delivery issues as quickly as possible.